You sure are and you sure do. And we know what "or else" means. That's why we've established a "Lloyd Waters Customer Bill of Rights."
On-Time Delivery Guarantee
If your job is not delivered on time, we'll refund to you 20% of the quoted price. PLUS, we won't charge you for the job. So you can guess how often we miss a deadline!
Peace of Mind Guarantee
Here's a No Risk Guarantee that says if you're not happy with your printing order due to our lack of quality or service, we'll reprint the order at no cost to you or refund 100% of your money.
Personal Attention, Accessibility and Accountability
Your Lloyd Waters representative promises to return calls the very same day, and to do his or her best to respond within 90 minutes. Plus, there's always a customer-support person in the office, familiar with your account and work-in-progress, ready to assist.
We guarantee same-day quotes: requested by noon, out by 4:00 PM. Need a faster quote, just ask!
File & Materials Protection
We keep duplicates and samples for your convenience. When your job is moving through out system, we protect you with off-site back-ups of electronic files and a complete fire prevention program. We are more than adequately insured for full replacement value of your work in the unlikely event of a disaster.
Everything we do is aimed at providing our clients with supreme quality. Our craftsmen and women have years of experience – they're true professionals and they're proud of the work they turn out using state-of-the-art equipment.
Efficient Client Service
We maintain very detailed files, along with samples of every job, so repeats, re-runs or changes faxed or e-mailed to us are executed quickly and efficiently.
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